MenHerr Security, LLC ("MenHerr," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website menherrantivirus.com and use our products and services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you register for an account, make a purchase, subscribe to our newsletter, or contact us. This may include:
- Name and email address
- Billing address and payment information (processed securely through third-party payment processors)
- Phone number (if provided for support purposes)
- Account login credentials (passwords are hashed and never stored in plain text)
1.2 Automatically Collected Information
When you access our website or use our software, we may automatically collect certain information, including:
- Device type, operating system, and browser type
- IP address and approximate geographic location (city level)
- Pages visited, time spent, and referring URLs
- Product usage data (scan frequency, threats detected — anonymized and aggregated)
1.3 Threat Data
Our antivirus software may collect file hashes (SHA-256), behavioral patterns, and URL metadata to detect and analyze potential threats. This data is processed locally on your device and, when cloud scanning is enabled, transmitted via encrypted channels. We do not access or store the content of your personal files.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our products and services
- To process transactions and send related information (confirmations, receipts, invoices)
- To send technical notices, updates, security alerts, and support messages
- To respond to customer service requests and support needs
- To monitor and analyze trends, usage, and activity to improve user experience
- To detect, prevent, and address fraud, abuse, and technical issues
- To comply with legal obligations and enforce our terms of service
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, processing payments, and delivering services (e.g., Stripe, AWS). These providers are contractually obligated to protect your data.
- Legal Requirements: We may disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website.
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- TLS 1.3 encryption for all data in transit
- AES-256 encryption for data at rest
- Regular penetration testing and vulnerability assessments
- SOC 2 Type II certified infrastructure
- Role-based access control with multi-factor authentication for all internal systems
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
5.1 Access and Correction
You may access, correct, or update your personal information at any time through your account settings or by contacting us at info@menherrantivirus.com.
5.2 Deletion
You may request deletion of your personal data. We will comply within 30 days, except where we are legally required to retain certain information.
5.3 Opt-Out
You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
5.4 California Residents (CCPA)
If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.
5.5 European Residents (GDPR)
If you are located in the European Economic Area, you have additional rights including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.
7. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will promptly delete it.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. Anonymized and aggregated data may be retained indefinitely for analytical purposes.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: info@menherrantivirus.com
- Phone: (312) 361-5843
- Address: MenHerr Security, LLC, 2919 Pringle Drive, Chicago, IL 60607